Returns
REPLACEMENT OF DEFECTIVE OR DAMAGED PRODUCTS DURING TRANSPORT
We replace items that are defective or damaged during transport, if reported within 14 days of delivery. For replacement with the same item, please send us an email to info@sprizzer.it containing
- purchase receipt
- photo or video to show the damaged or non-functioning product
After our confirmation you can send the item to be replaced to: Sprizzer srl - Via Viadagola 43/14, 40057 Granarolo dell'Emilia (BO) - Italy.
The return of the goods will be at our expense, as will the sending of the replacement product.
RETURN FOR CHANGE OF MIND
If you have purchased a product on our site, you can exercise the right of withdrawal, that is, decide to return the product, without having to provide any reason and without any penalty, within 30 days and not only within the 14 days required by law, from the acquisition of physical possession of the package containing the ordered product or, in the case of the purchase of multiple goods ordered in a single order and delivered separately, from the acquisition of physical possession of the last purchased product.
1 - Exclusions from the right of withdrawal
You will not be able to exercise the right of withdrawal in the cases provided for by Article 59 of the Consumer Code, including:
- In case of purchase of clearly personalized goods;
- In case of purchase of sealed goods that are not suitable for return for hygiene reasons.
- In case the food products have already been used
To be eligible for a return, your item must be unused and in the same condition in which you received it, with the original packaging perfectly intact.
To complete your return, we require a receipt or proof of purchase. We suggest you attach the payment receipt for your order that you received by email when you made your purchase.
Any item not in its original condition, damaged or returned more than 30 days after delivery will not be refunded.
Shipping costs are not refundable.
2 - Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance or rejection of your refund request and, if successful, we will agree on the terms of your refund.
3 - How to exercise the right of withdrawal
If you wish to exercise the right of withdrawal in relation to the purchase of products that do not fall within the exclusions provided above, you must inform Sprizzer srl of your intention to withdraw from the contract, by sending a communication via registered mail to the address: Sprizzer - Via Viadagola 43/14 - 40057 Granarolo dell'Emilia (BO). To this end, you can use the standard withdrawal form provided for in Annex I part B of the Consumer Code, with the following content:
- Recipient: Sprizzer srl, Via Viadagola 43/14, 40057 Granarolo dell'Emilia (BO):
The undersigned __________ hereby notifies the withdrawal from the purchase contract of the following goods: [insert a description of the products purchased MANDATORILY indicating the order number], ordered on _________ (or received on __________) and requests:
the refund of the amount paid for the returned products, by crediting the relevant amount via the payment method used;
- Name, Surname, Customer Address
- Customer signature (only if the form is notified in paper version)
- Date
As an alternative to registered mail, you can write to the email address support@sprizzer.it
4 - Product return methods
If the right of withdrawal has been exercised according to the indications in the previous points, the products must be returned in their original packaging and must arrive “as new” without any damage to the product or the product packaging. The products must be returned to Sprizzer srl, without undue delay and in any case within 14 (fourteen) days from the date on which you communicated to Sprizzer srl, according to the methods described in point 3), your decision to withdraw from the contract.
The Products must be returned to Sprizzer srl in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them.
In accordance with the provisions of Article 57, paragraph 1, of the Italian Consumer Code, you will be responsible for the return costs.
5 - Return shipping
To return the product, you must ship it to: Sprizzer srl - Via Viadagola 43/14, 40057 Granarolo dell'Emilia (BO) - Italy.
In case of loss or non-delivery of the returned item by the courier, we will not proceed with the refund.
6 - Refund in case of withdrawal
Once you have exercised the right of withdrawal, within the terms and according to the methods provided for the return of products, you will be able to obtain a refund of the amount paid for the returned products, by re-crediting the relevant sum through the payment method used;
The refund of the product price will be made within 14 days of receiving your notice of withdrawal. Sprizzer srl may withhold the refund until it has received the return of the products subject to the cancelled order.
If the returned products show damage or signs of wear resulting from handling that is not necessary to establish their nature, characteristics and functioning, Sprizzer srl may withhold from the refund an amount corresponding to their decrease in value.