Returns
REPLACEMENT OF DEFECTIVE OR DAMAGED PRODUCTS DURING TRANSPORT
We replace items that are defective or damaged in transit if reported within 14 days of delivery.
Please send us an email to info@sprizzer.it containing
- purchase receipt
- photos or videos to show the damaged or non-functioning product
RETURN FOR CHANGE OF MIND
If you purchased a product on our website, you can exercise your right of withdrawal, i.e., decide to return the product, without having to provide any reason and without penalty, within 30 days (not just the 14 days required by law) from taking physical possession of the package containing the ordered product or, in the case of multiple items ordered in a single order and delivered separately, from taking physical possession of the last product purchased.
1 - Exclusions from the right of withdrawal
You will not be able to exercise the right of withdrawal in the cases provided for by Article 59 of the Consumer Code, including:
- In case of purchase of clearly personalized goods;
- In the case of purchasing sealed goods that are not suitable for return for hygiene reasons.
- In case the food products have already been used
To be eligible for a return, your item must be unused and in the same condition in which you received it, with the original packaging intact.
To complete your return, we require a receipt or proof of purchase. We recommend attaching the order receipt you received by email when you placed your purchase.
Any item not in its original condition, damaged, or returned more than 30 days after delivery will not be refunded.
Shipping costs are not refundable.
2 - Refunds
Once your return is received and inspected, we'll send you an email to confirm receipt of your returned item. We'll also notify you whether your refund request has been accepted or rejected, and if so, we'll arrange the refund process.
3 - How to exercise the right of withdrawal
If you wish to exercise your right of withdrawal in relation to the purchase of products that do not fall within the exclusions set out above, you must inform Sprizzer srl of your intention to withdraw from the contract by sending an email to support@sprizzer.it
To this end, you can use the standard withdrawal form provided for in Annex I, Part B of the Consumer Code, with the following content:
- Recipient: Sprizzer srl
I, the undersigned __________, hereby notify the withdrawal from the purchase contract for the following goods: [insert a description of the products purchased, MANDATORY indicating the order number], ordered on _________ (or received on __________) and requests:
the refund of the amount paid for the returned products, by crediting the relevant sum via the payment method used;
- Name, Surname, Customer Address
- Customer's signature (only if the form is notified in paper version)
- Date
4 - Product return methods
If the right of withdrawal has been exercised as indicated in the previous points, the products must be returned in their original packaging and must arrive in "as new" condition without any damage to the product or its packaging. The products must be returned to Sprizzer srl without undue delay and in any case within 14 (fourteen) days from the date on which you communicated to Sprizzer srl, according to the methods described in point 3), your decision to withdraw from the contract.
The Products must be returned to Sprizzer srl in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them.
In accordance with the provisions of Article 57, paragraph 1, of the Italian Consumer Code, you will be responsible for the return costs.
5 - Return shipping
ATTENTION
To receive your refund, remember to
- insert the printout of the order confirmation email into the box
or a sheet with
- your order number (starts with EC...)
- the name you used to make the purchase.
To return the product, you must send it to these addresses:
For European customers:
Sprizzer srl C/O Gruppo Sinergia Srl - Via B. Brugnoli, 4 - 37063 Isola della Scala (VR) - Italy
For USA and Canada:
Sprizzer srl C/O Excelsior - 705 Pleasant St, Lee, MA 01238, USA
In case of loss or non-delivery of the returned item by the courier, we will not proceed with the refund.
6 - Refund in case of withdrawal
Once you have exercised your right of withdrawal, within the terms and according to the procedures established for returning products, you will be able to obtain a refund of the amount paid for the returned products, by crediting the relevant amount via the payment method used;
The product price will be refunded within 14 days of receiving your notice of withdrawal. Sprizzer srl may withhold the refund until the returned products from the cancelled order have been received.
If the returned products show damage or signs of wear resulting from handling that is not necessary to establish their nature, characteristics, and functioning, Sprizzer srl may withhold from the refund an amount corresponding to their decrease in value.